Alpha Helpdesk
Customer Support Ticketing
Problem: Customer requests falling through the cracks.
What is Alpha Helpdesk?
Alpha Helpdesk is the customer support ticketing app of the Alpha Business OS. Requests from every channel become tickets in one queue, automated routing sends each to the right agent, and SLA management keeps response times visible. A built-in knowledge base deflects repeat questions, and every ticket is linked to the customer's record in Alpha CRM.
How Alpha Helpdesk works
- 01
Collect
Requests from every channel become tickets automatically, attached to the customer's CRM record.
- 02
Route
Rules assign tickets by topic, priority or team; SLA timers start immediately.
- 03
Resolve
Agents answer from the queue or point customers to the knowledge base; SLA reports show what fell behind and why.
Key Features
Built for Support Teams
Designed to fit specific workflows and compliance requirements.
Works best with
Alpha Helpdesk — frequently asked questions
Which channels does Alpha Helpdesk support?
Multi-channel ticketing brings requests from every supported channel into the same queue, so nothing depends on which inbox a customer wrote to.
Can I set SLAs for response and resolution?
Yes. SLA management defines targets per priority or customer tier and flags tickets that are at risk of breaching them.
Does it include a knowledge base?
Yes. Publish help articles so customers can self-serve, and agents can link them in replies.
Does Alpha Helpdesk share data with the other Alpha Apps?
Yes. Every Alpha App runs on the same data layer, so Alpha Helpdesk reads and writes the same customers, products, people and ledger entries as CRM, Projects and Subscriptions. Nothing is exported, imported or synced — a record updated in one app is already current in the rest.
Can I try Alpha Helpdesk before paying?
Yes. Every Alpha plan starts with a 14-day free trial with no credit card required. Helpdesk is available on its own à la carte or as part of a plan — see the Pricing page for the Starter, Growth and Business OS tiers in USD or INR.