Alpha Services Apps
Deliver projects on time and happy customers.
The Services category is for teams that deliver work and support customers. Projects plans and tracks delivery and turns hours into invoices; Helpdesk manages tickets, SLAs and a knowledge base — both tied to the customer's CRM record.
Projects
Project Management
Alpha Projects manages delivery with Gantt charts, task dependencies, resource allocation and time tracking, and turns logged hours into invoices.
- Gantt charts
- Resource allocation
- Time tracking
Helpdesk
Customer Support Ticketing
Alpha Helpdesk brings every support channel into one ticket queue with automated routing, SLAs and a knowledge base, linked to the customer's CRM record.
- Multi-channel ticketing
- Knowledge base
- SLA management